What properties do Betterwalls wallpapers have?

We only print on fleece wallpaper. This is 122g/sqm and consists of cellulose and textile fibers. This combination makes the fleece wallpaper particularly robust and durable. Our fleece wallpapers are vapor permeable, crack-bridging, shockproof, washable, extremely resistant to light and free of PVC. Our fleece wallpapers are only suitable for indoor use.

How are Betterwalls wallpapers mounted?

Detailed instructions can be found here.

Which surfaces can be wallpapered?

The surface should be dry, clean, smooth and absorbent.

My wall is not smooth. Can I still apply wallpaper?

You can treat uneven walls with commercially available fine lining paper from a hardware store. This smooths out textured plaster, regulates absorbency, and fills pores.

Can I easily remove the photo wallpaper?

Our fleece photo wallpapers are usually easy to remove dry. The wall is not damaged.

How wide is a strip of a photo wallpaper?

The strip width is 50cm. If, for example, you order a wallpaper with a width of 280 cm, you will receive 5 fully printed strips and a 30 cm printed strip.

What resolution is my wallpaper printed with?

Our printers are among the most modern on the market and print with a resolution of 1200 x 3600 dpi.

How do I order a wallpaper?

Enter your desired dimensions in the “height” and “width” entry fields. In most cases, the picture will change. This is shown with a blue frame. You can now position the image as desired using the mouse or with your finger (on a mobile phone & tablet). Our tip: Order the wallpaper a few inches larger. Not all walls are at right angles.

Can I also order a wallpaper by phone or e-mail?

Of course, we are at your disposal with your order. Please note that we cannot offer you all payment methods when ordering by phone or e-mail.

Why have I not received an order confirmation by e-mail?

We will always send you an order confirmation by e-mail after the order has been completed. If you do not receive an e-mail within minutes of completing the order, there could be a technical problem or there may be a problem with your e-mail address. In this case, please contact our customer services team.

Can I cancel my order?

As long as your order is not yet in production, we can cancel the order. Send us an e-mail with your order number.

Can I return my order?

Goods ordered from Betterwalls are always made according to the specifications the customer has requested. A right of revocation or return does not exist.

How should I proceed if I have a complaint?

Product or manufacturing defects are best reported in writing to support@betterwalls.com. If possible, please document the defects with pictures. Faulty products will be replaced immediately and free of charge.

What methods of payment do you offer?

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How much are the shipping costs?

Which parcel service is used to ship my wallpaper?

How long does the delivery take?

Estimated delivery: -

How can I track the status of my delivery?

After your order is processed, you will receive a shipping confirmation by e-mail with a tracking number. Use this number to track the status of your shipment at any time.

Can I also have the wallpaper sent as a gift to another recipient?

You can specify a different delivery address. Gift wrapping is currently unavailable.

What can I do if the shipment is damaged?

Please check the product for damage immediately upon receipt. Transport is sufficiently insured and your product will be replaced. Please contact us as soon as possible.